A member of the Senior Management team, the Ticketing Manager is primarily responsible for developing and managing the ticketing operations for MTC, through the provision of specialist advice on pricing, system and CRM related issues within the organisation and in the wider commercial arts and ticketing industry.
Skills Required:
Very good project management skills. Ability to co-ordinate different timelines, expectations and outcomes to achieve ticketing objectives
Good people management skills and capacity to influence partner and supplier relationships.
Excellent communication skills both verbal and written, particularly the ability to communicate with broad customer groups
Ability to generate work without direct supervision
Excellent understanding of ticketing systems and booking processes
Ability to work with external web developer on transactional aspects of the website, including preparedness to work flexibly with international time zone challenges
Computer skills – Tessitura (including SQL database), Word, Excel
Ability to cope with a wide and varied workload and operate under pressure
Theatre administration or marketing experience and ability to analyse statistical information desirable
Ability to lead, supervise, be a team member, motivate and train a large team of employees, and effectively inform and disseminate pertinent information.
Ability to plan, allocate and monitor resources.
Ability to provide high quality internal and external customer service.
Ability to make sound decisions impacting on fair and equitable management practices.
Ability to prepare budget forecasts and work within budget limits.
A calm temperament with a sense of humour
Emotionally mature
